9 Ways to Deescalate Conflict in the Hospital Setting

The hospital setting can often be a challenging or stressful environment for staff, patients, and family members. Although it may not happen often, staff may find it challenging when a patient or family member can become difficult. As nurses, it is essential to remain calm, professional, and compassionate. In the even that you find yourself in a challenging situation with a patient or family member, here are nine tips on how to work with them to de-escalate the situation and move forward.